New Zealand: A North & South Island Adventure

Deposit Information:

The deposit and the fees for the optional Protection Plan or Cancel Fee Waiver [CFW] coverage are due at time of booking. Your deposit is CAD $750.

At the time of booking, please have the following information ready:

• Tour Name and Departure Date Desired
• Traveler Name(s):  Please have first and last names as they appear on the passport or driver's license.
• Traveler's Address(es)
• Traveler's Phone Number(s)
• Emergency Contact Information: This would be a relative or friend whom we could contact during the tour in the event of an emergency. Please provide their name and phone number(s).
• Interest in purchasing a travel protection product (US and Canada)
• Interest in extending your trip by staying in a Tauck recommended hotel before your trip begins or after it ends
• Interest in our specially negotiated airfares.

Regarding your final payment:

Final Payment for Land Journeys is due at Tauck's Wilton Woods, CT office 60 days before departure. Any bookings without full payment at this time may be subject to cancellation without notice.

Effective for plans purchased as of July 2021:

Tauck's Guest Protection

Tauck's Guest Protection provides you with cancellation protection before your journey begins as well as insurance benefits while you are traveling. Guest Protection includes the following:

Cancellation Waiver – Provided by Tauck:

Under Tauck's Cancellation Fee Waiver you can cancel your tour for ANY REASON up to the day before departure and receive a money-back refund (except in Extreme Circumstances*) on the land tour cost, based on your original method of payment.

*Extreme Circumstances: In the event of an act of God, war (whether declared or undeclared), terrorism, accident, natural disaster, outbreak of disease, or other event or circumstance beyond our control that contributes to or results in cancellation rates above our historical cancellation rates in the absence of such event or occurrence, Tauck reserves the right to issue a credit to you in lieu of a money-back refund, applicable to a future Tauck journey.

Travel Insurance Benefits – Underwritten by United States Fire Insurance Company.

• Trip Cancellation – If you must cancel your tour due to a covered reason, the plan provides coverage for the amount you paid for your travel arrangements. Since the non-insurance cancellation waiver takes care of the land package cancellation fees already, this benefit reimburses the airfare cancellation charges up to the value of your original airfare purchase.
  
  
• Trip Interruption – If you have to interrupt your tour for covered reasons, the plan provides reimbursement to catch up to your tour or return home.
  
  
• Travel Delay – Provides reimbursement for missed, prepaid travel arrangements if you are delayed by a common carrier, natural disaster, unannounced strike, or other reasons as cited in the plan.
  
  
• Medical Expense – Reimburses covered medical expenses incurred in the event you become injured or sick during your trip. 
  
  
• Baggage / Personal Effects Protection – Provides reimbursement in the event your luggage or personal effects are, lost, stolen, damaged or delayed during your trip.

• Worldwide Emergency Assistance Services – Provided by Carefree Travel Assistance; 24-hour emergency telephone assistance hotline for medical and travel related problems.

The cost of Tauck's Guest Protection (CAD) is:

$390 per person – Costa Rica tour

$549 per person – Most Tauck Bridges Europe land tours

$585 per person – A Week In... Europe tours

$699 per person – Most Europe land journeys

$849 per person – New Zealand: A North & South Island Adventure; Australia Adventure: Adelaide, Tasmania & Sydney

$865 per person – Tanzania: A Grand Family Safari

$975 per person – Asia land tours

$995 per person – Africa land tours; Israel and Jordan; Egypt and Jordan land tours; Grand Australia and New Zealand; A Portrait of India; Northern India & Nepal

This protection provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

This optional Guest Protection must be requested at time of booking and fee must be included with initial payment. Fees are based on costs as of July 2021, and are subject to change. Details will be provided with written confirmation of your tour reservation. Guest Protection does not protect travel agent commissions. Reimbursements will be made according to original method of payment. The amount of any refund shall be reduced by any recoveries obtained by you from any third parties.

The Guest Protection plan waives cancellation fees outlined below, provided we are notified of cancellation before your tour departs. Tour cancellation fees are waived regardless of reason, without written notice, and Tauck will refund land tour cost.

If You Have to Cancel

Cancellations Fees – Regardless of reason, cancellations result in costly charges from our travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. Therefore, the following fees apply.

Guests choosing to purchase Tauck's Guest Protection will incur cancellation penalties as follows:

Loss of Guest Protection fee, per person

Guests choosing not to purchase Tauck's Guest Protection will incur cancellation penalties per person as follows:

60 days or more before departure:

$450 per person – Costa Rica tours

$750 per person – Africa land tours; Asia land tours; Australia / New Zealand land tours; Israel and Jordan; Egypt and Jordan land tours; Europe land tours

$1,250 per person – A Portrait of India; Northern India & Nepal

59-8 days before departure:

Loss of 15% of cost of tour per person, not including air (if applicable)

7-1 days before departure:

Loss of 25% of cost of tour per person, not including air (if applicable)

Time of cancellation will be when notice is received in our Wilton Woods, CT office.

In the event of an unforeseen circumstance beyond our control, Tauck reserves the right to amend the cancellation terms outlined herein.

Note: All Guests, regardless of residency, who book a Tauck journey have the option of purchasing the Cancellation Waiver provided by Tauck in the event they need to cancel their trip after making their reservations. Tauck's Guest Protection, which includes both the Cancellation Fee Waiver and the Travel Insurance Benefits and Assistance Services described above, is not available to residents of Puerto Rico.

To obtain your state-specific Certificate of Insurance that contains the complete terms, conditions, limitations and exclusions of the certificate, visit http://www.affinitytravelcert.com/docs/TACGPPINTL

Click here to find Tauck's Travel Terms & Conditions.

If you are a U.S. citizen traveling internationally, you will need a passport valid for at least six months beyond your intended stay for entry into New Zealand. A visa is not required.

In order to enter New Zealand, you must apply for an ETA (Electronic Travel Authority.) Information for New Zealand's ETA can be found at https://nzeta.immigration.govt.nz. Please Note: You must obtain your ETA(s) at least 60 days (but not more than 90 days) in advance of your arrival in each country.

Please Note: A separate ETA is required for both Australia and New Zealand, if your Tauck journey includes both destinations. 

An ETA to New Zealand may be obtained with a smart phone. Please be sure to first remove your phone case and have your phone's Bluetooth connection turned on. Note: You may also use website-based forms to apply for a New Zealand ETA, but this is not recommended as the application procedure is more involved and processing times are not guaranteed.

REQUIRED TRAVEL DOCUMENTS – NEW ZEALAND: Citizens of the U.S., Canada, the U.K. and other countries will require both a passport and an Electronic Travel Authority, or eTA, in order in enter New Zealand. The eTA is an electronic visa waiver, and it is valid for two years.

In New Zealand. For a list of countries and to apply — please visit https://nzeta.immigration.govt.nz.

To install the ETA app (for New Zealand): On your smart phone, search the Google Play Store (android) or the App Store (iPhone) for the Australian ETA app. Install the app. Once the app is installed, open it and follow the app's instructions. Using your phone, the app will scan and capture an image of your face and images from your passport, and connect with an electronic chip in your passport using NFC (Near-Field Communication) technology. Most smart phones are NFC-equipped, but if yours is not, you should be able to download an NFC reader from the Google Play or the App Store for a nominal fee. Please Note: There is a per-person fee of $6 U.S. ($9 NZD) to apply for your New Zealand ETA, as well as an additional per-person fee of $62 U.S. ($100 NZD) for New Zealand's International Visitor Conservation and Tourism Levy. 

If you are a citizen of another country traveling internationally, you should contact an embassy or consulate of Australia to determine what travel documentation is required.

We recommend that you make at least two photocopies of all the travel documents that you bring with you. Include copies of the photo page of your passport that contains the date of issuance, the date of expiration and your citizenship. Secure one set of copies in the safe in your room while traveling and leave one set behind with someone at home who will assist you in the event your documents are misplaced, lost or stolen.

To facilitate Travel Requirements, destinations are increasingly utilizing online forms that require digital proof that you've successfully completed your submission (via an email, QR code, etc.) To ensure smooth travels and peace of mind, we strongly recommend all guests carry a personal smart phone and sign up for international data plans before traveling overseas.

If you are a citizen of another country traveling internationally, you should contact an embassy or consulate of New Zealand to determine what travel documentation is required.

We strongly recommend that you make at least two photocopies of all the travel documents that you bring with you. Include copies of the photo page of your passport that contains the date of issuance, the date of expiration and your citizenship. Secure one set of copies in the safe in your room while traveling and leave one set behind with someone at home who will assist you in the event your documents are misplaced, lost or stolen.

To facilitate Travel Requirements, destinations are increasingly utilizing online forms that require digital proof that you've successfully completed your submission (via an email, QR code, etc.) To ensure smooth travels and peace of mind, we strongly recommend all guests carry a personal smart phone and sign up for international data plans before traveling overseas.

TRAVELING WITH CHILDREN AS A GUARDIAN: If you are traveling as the guardian of a child/children, we strongly suggest that you carry a letter from both parents of the child authorizing emergency treatment in the event of illness or accident. For travel abroad, many foreign countries have specific entry requirements for children under 21 who are traveling internationally without BOTH parents. (These requirements are in response to the increased incidence of children being abducted and taken abroad.) PLEASE NOTE THAT TAUCK IS NOT RESPONSIBLE for the disruption of travel caused by improper documentation for children traveling without both parents.

AIRFARE: Airfare to and from this destination is not included in the journey cost. If purchasing your air elsewhere, it is very important to provide us with your confirmed arriving and departing flight information no later than 3 weeks before your arrival date. Flight information can be submitted to Tauck (or verified, if you've already provided it) in the My Account section of Tauck.com.

TAUCK AIRPORT TRANSFERS are included at the start and end of the journey between the airport and the Tauck hotel. Airport transfers are available for any pre tour or post tour hotel stays immediately consecutive to the tour, providing flight information is received in the Tauck office no later than three weeks in advance. Details on locating your transfer upon arrival to the tour start city will be included in your final documents.

AIRLINES and CHECKED LUGGAGE: Due to space limitations during your Tauck journey, we ask that you please limit your checked luggage to one average-size suitcase per person. Besides complying with the Tauck restriction noted above, you should also be sure to research and comply with all airline baggage restrictions relating to your flights to and from your Tauck journey. Airlines have become much more strict in enforcing size and weight limits in recent years, and are free to revise luggage policies without notice. Researching and complying with airline luggage restrictions is the responsibility of the guest, and Tauck cannot be held responsible for any costs or disruptions to travel caused by the failure to research and comply with airline policies. PLEASE NOTE that if you are booked on a tour that includes on-tour flights, the checked luggage weight restrictions for these flights may be lower than the weight restrictions for your international flights.

Specific Luggage Restrictions for this Tour

Due to strictly enforced weight restrictions, checked luggage weight must not exceed 50 pounds (23 kg) and with overall dimensions (length + width + height) not exceeding 62 inches (158 cm). Luggage exceeding the allowable weight is subject to excess luggage charges which can result in a considerable additional expense. Guests are permitted to only 1 piece of checked luggage. Hand luggage may not weigh more than 15 lbs (6.8 kg), and the maximum dimensions are 20 x 15 x 10" (50.8 x 38.1 x 25.4cm) (including all wheels, handles, etc). If these dimensions are exceeded, the carry-on may be checked at the gate. Airport regulations require that passengers handle their own luggage through customs.

Besides complying with the Tauck restriction noted above, you should also be sure to research and comply with all airline baggage restrictions relating to your flights to and from your Tauck journey. Airlines have become much more strict in enforcing size and weight limits in recent years, and luggage exceeding airline standards for size or weight may result in expensive overage fees or other consequences.

Airlines are free to revise luggage policies without notice, and certain airlines have different baggage allowances for different classes of service. Researching and complying with airline luggage restrictions is the responsibility of the guest, and Tauck cannot be held responsible for any costs or disruptions to travel caused by the failure to research and comply with airline policies.

For your day-to-day travel while on tour, we recommend that you limit your hand luggage to a small, soft-sided carry-on piece, and that you bring only those items you need handy during the day such as make-up, medications, cameras, film, etc. Items too large to fit under the motor coach seat or on the overhead rack must be stored in the luggage bays beneath the motor coach, and may be inaccessible during daytime travel.

Tauck luggage tags will be provided by your Tauck Director on Day 1 of your itinerary. Please do not attach a Tauck luggage tag to any carry-on items, as the Tauck tags designate luggage that is to be handled and transferred by ground operators and hotel staff during your journey.

HEALTH CONSIDERATIONS

f you have a medical condition that might limit your participation in activities, please consult your physician for pre-departure health advice and notify us as soon as possible, if you have not already done so. We will advise your Tauck Director accordingly.

Please check with your health insurance provider to determine whether you are covered while traveling. If you will not be covered under your current policy, we strongly suggest that you arrange for adequate coverage while on tour.

VACCINATIONS

If you are a resident of the U.S. traveling internationally, no vaccinations are currently required for entry into New Zealand; however, an International Certificate of Vaccination for Yellow Fever is required when entering Australia if you arrive from an infected area within 5 days. For complete vaccination information, contact your physician, the public health service in your area, or the U.S. Centers for Disease Control (CDC) in Atlanta, Georgia. You may also log on to the CDC Internet website by clicking here.

If you are a resident of another country traveling internationally, please contact an embassy or consulate of New Zealand to determine what vaccinations may be required for your travel.

MOBILITY

You should be in good health and able to walk moderate to significant distances over varied terrain. Some of the most memorable sightseeing can only be accomplished on foot. Pack sturdy, comfortable walking shoes that have already been broken-in in order to appreciate fully the challenging terrain of the beaches, rainforests and outback.

AN IMPORTANT NOTE ON SUPPLEMENTAL OXYGEN AND MOBILITY ISSUES:  This Tauck itinerary cannot accommodate oxygen tanks, wheelchairs or motorized scooters.  Oxygen tanks are strictly prohibited in many foreign countries on regional flights aboard small aircraft, such as those intra-tour flights featured on this Tauck journey.  Likewise, the very limited cargo capacity on such flights prohibits the transport of wheelchairs or motorized scooters.

Guests should also bear in mind that the infrastructure in many foreign countries, particularly in developing countries, often presents severe and even insurmountable challenges for those with walking difficulties or other mobility issues. The responsibility of the Tauck Director is to ensure that the larger group enjoys a relaxing and informative journey, and he or she cannot be relied upon to provide ongoing individual assistance to any one guest. Guests requiring such individualized assistance must be accompanied by an able-bodied companion who can provide it.

SPECIAL DIETARY REQUESTS

The restaurants, hotels, caterers and numerous other partners we work with all do their best to accommodate special dietary requests from Tauck guests. However, given the diverse nature of those food providers (from small wineries to grand hotels to world-famous restaurants in more than 70 countries worldwide), some of our partners are better able than others to accommodate such requests. We therefore cannot guarantee that all dietary requests can be accommodated at every meal. Also, please note that where dietary requests can be accommodated, choices will frequently be limited.

SMOKING

To protect people from the health effects of second-hand smoke, smoking in all hospitality venues, including bars, restaurants, cafés, and casinos, is prohibited in New Zealand. If you smoke, please remember to smoke outside.

Airline Disinsection

Please check with your carrier or refer to the U.S. Department of Transportation (DOT) guidance letter that requires airlines and travel agents to disclose to consumers countries that require the use of insecticides by airlines. Please click here for more information.

We have compiled a reading list of recommended books to give you more information about the destinations you will be traveling to on your upcoming journey!

You can view the reading list here.

The seasons in New Zealand are opposite of those in the northern hemisphere. During the months of October through May, temperatures typically average 60-75 ºF (16-24 ºC) in New Zealand. During the months of June through September, temperatures average 50 ºF (10 ºC) in New Zealand.

To determine current weather conditions, we suggest you log on to the Internet website, noaa.gov, by clicking here.

If you are traveling in August or early September, it is towards the end of Australia and New Zealand's winter season. During this time period, you will experience vast temperature changes and may even encounter snow throughout parts of New Zealand. Please pack additional clothing for layering in colder climates, hats, gloves and heavier jackets.

As you prepare for travel "Down Under", select a wardrobe that is adaptable. Many days are spent outside or in transit. Therefore, during the day, casual, comfortable, cotton clothing is recommended. Occasionally cool weather will require warmer "layered" clothing.

For the welcome and farewell dinners, you may wish to dress more formally. On all other nights resort wear is suggested.

Laundry service, including self-service facilities in some hotels, is available on this tour. Additionally, all the hotel rooms are outfitted with hair dryers. Irons and ironing boards are available upon request.

We recommend that you pack an adequate supply of your prescription medication in its original container to last through your entire journey, together with a copy of your doctor's prescription, or a letter from your health-care provider on office stationery explaining that the medication has been prescribed for you, your travel documents and a change of clothing in your carry-on bag to avoid any inconvenience in the event that your flight or luggage is delayed.

We recommend you pack the following items for your journey:

• Comfortable, cotton clothing
• Resort wear
• Swimwear
• Gym wear
• Sunglasses, sunhat and sunscreen
• Light rain-repellent jacket
• Insect repellent
• Travel alarm/cell phone with alarm function (many hotels do not have clocks in the rooms)
• Collapsible umbrella
• A pair of sturdy, yet comfortable, pre-worn walking shoes for uneven terrain
• Binoculars
• Camera, film, memory cards, chargers, batteries and other photography accessories
• Copies of your travel documents that should be secured in the safe in your hotel room while traveling

Please refer to the Necessary Gear website at www.necessarygear.com as one option available to you for renting and purchasing apparel, PPEs, and other items appropriate for your journey.