Vietnam, Cambodia & Thailand

Deposit Information:

The deposit and the fees for the optional Protection Plan or Cancel Fee Waiver [CFW] coverage are due at time of booking. Your deposit is CAD $750.

At the time of booking, please have the following information ready:

• Tour Name and Departure Date Desired
• Traveler Name(s):  Please have first and last names as they appear on the passport or driver's license.
• Traveler's Address(es)
• Traveler's Phone Number(s)
• Emergency Contact Information: This would be a relative or friend whom we could contact during the tour in the event of an emergency. Please provide their name and phone number(s).
• Interest in purchasing a travel protection product (US and Canada)
• Interest in extending your trip by staying in a Tauck recommended hotel before your trip begins or after it ends
• Interest in our specially negotiated airfares.

Regarding your final payment:

Final Payment is due to Tauck 90 days before departure for lands trips, and 120 days before departure for cruises and rail journeys. If your deposit was made by credit card, final payment will be automatic unless you opted out at time of booking. Bookings without full payment at this time may be subject to cancellation without notice. Failure to make payment will be a considered a cancellation by the guest and all applicable cancellation fees will apply.

Effective for plans purchased as of July 2021:

Tauck's Guest Protection

Tauck's Guest Protection provides you with cancellation protection before your journey begins as well as insurance benefits while you are traveling. Guest Protection includes the following:

Cancellation Waiver – Provided by Tauck:

Under Tauck's Cancellation Fee Waiver you can cancel your tour for ANY REASON up to the day before departure and receive a money-back refund (except in Extreme Circumstances*) on the land tour cost, based on your original method of payment.

*Extreme Circumstances: In the event of an act of God, war (whether declared or undeclared), terrorism, accident, natural disaster, outbreak of disease, or other event or circumstance beyond our control that contributes to or results in cancellation rates above our historical cancellation rates in the absence of such event or occurrence, Tauck reserves the right to issue a credit to you in lieu of a money-back refund, applicable to a future Tauck journey.

Travel Insurance Benefits – Underwritten by United States Fire Insurance Company.

• Trip Cancellation – If you must cancel your tour due to a covered reason, the plan provides coverage for the amount you paid for your travel arrangements. Since the non-insurance cancellation waiver takes care of the land package cancellation fees already, this benefit reimburses the airfare cancellation charges up to the value of your original airfare purchase.
  
  
• Trip Interruption – If you have to interrupt your tour for covered reasons, the plan provides reimbursement to catch up to your tour or return home.
  
  
• Travel Delay – Provides reimbursement for missed, prepaid travel arrangements if you are delayed by a common carrier, natural disaster, unannounced strike, or other reasons as cited in the plan.
  
  
• Medical Expense – Reimburses covered medical expenses incurred in the event you become injured or sick during your trip. 
  
  
• Baggage / Personal Effects Protection – Provides reimbursement in the event your luggage or personal effects are, lost, stolen, damaged or delayed during your trip.

• Worldwide Emergency Assistance Services – Provided by Carefree Travel Assistance; 24-hour emergency telephone assistance hotline for medical and travel related problems.

The cost of Tauck's Guest Protection (CAD) is:

$390 per person – Costa Rica: Jungles & Rainforests; Mystical Peru

This protection provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

This optional Guest Protection must be requested at time of booking and fee must be included with initial payment. Fees are based on costs as of August 2020, and are subject to change. Details will be provided with written confirmation of your tour reservation. Guest Protection does not protect travel agent commissions. Reimbursements will be made according to original method of payment. The amount of any refund shall be reduced by any recoveries obtained by you from any third parties.

The Guest Protection plan waives cancellation fees, provided we are notified of cancellation before your tour departs. Tour cancellation fees are waived regardless of reason, without written notice, and Tauck will refund land tour cost. 

Note: All Guests, regardless of residency, who book a Tauck journey have the option of purchasing the Cancellation Fee Waiver provided by Tauck in the event they need to cancel their trip after making their reservations. Tauck's Guest Protection, which includes both the Cancellation Fee Waiver and the Travel Insurance Benefits and Assistance Services, is not available to residents of Puerto Rico.

To obtain your state-specific Certificate of Insurance that contains the complete terms, conditions, limitations and exclusions of the certificate, visit http://www.affinitytravelcert.com/docs/TACGPPINTL

If you cancel within 10 days of initial deposit

Within the first 10 days after you place your initial deposit, you may cancel your reservation for any reason with no cancellation fees.

If you cancel more than 10 days after initial deposit

Regardless of reason, cancellations of confirmed bookings result in costly penalties and fees from hotel, ship operators and other travel providers.  Therefore, a cancellation will result in a fee that increases as the days until departure shorten.  Tauck's Guest Protection Plan provides you with protection that reduces these fees as outlined below.

 

Cancellation Fees with Tauck's Guest Protection Plan:

Guests choosing to purchase Tauck's Guest Protection will incur the loss of  the Guest Protection fee, per person.

 

Cancellation Fees without Tauck's Guest Protection Plan:

90 days or more before departure   =          Loss of Deposit, per person.

89-30 days before departure              =          Loss of 15% of cost of tour, not including air (if applicable) per person 

29-1 days before departure                =          Loss of 25% of cost of tour, not including air (if applicable) per person 

 
Tour Interruption Fees

If you have to interrupt your tour en route, you may be entitled to a refund for the unused land portion if it exceeds 24 hours; certain restrictions apply. Such refunds are based upon the number of overnights missed less a fee of $40 per person per day for unused transportation and other fixed expenses.

Partial Room Cancellation

A person who cancels or leaves a tour while a roommate remains constitutes a cancellation of one type of accommodation and rebooking of another type of accommodation. The price charged to the remaining person is the new, higher price for the new accommodation.

 
In the event of an unforeseen circumstance beyond our control, Tauck reserves the right to amend the cancellation terms outlined herein.

Click here to find Tauck's Travel Terms & Conditions.

If you are a U.S. citizen traveling internationally, you will need a passport that is valid for at least six months beyond the completion of your Tauck journey and current visas to enter Vietnam and Cambodia. You will not need a visa to enter Thailand for the short duration of this tour. Please Note: Your passport should contain at least three blank visa pages.

If you are a citizen of another country traveling internationally, please contact a consulate or embassy of Vietnam, of Cambodia and Thailand to determine if entry visas are required.

Tauck has collaborated with VisaCentral in the US to assist our guests with processing and issuing their travel documents. If a guest opts to work with VisaCentral, their services are available online at www.visacentral.com/tauck. To speak directly with VisaCentral Customer Service, call 844-860-7199 (toll-free in the US) or email tauck@visacentral.com. 

All US citizens require a valid passport to enter Vietnam, Cambodia and Thailand, and that passport must be valid for at least six months beyond the completion of travel. (Please note that although adult passports are valid for a full ten years, children's passports require renewal every five years.)  Your passport must also contain a minimum of at least 3 blank visa pages. Please be advised that that extra visa pages are no longer available for passports. If you need additional pages in order to comply, you must renew your passport even if your current passport has not expired. 

If you are a United States citizen and do not have a valid passport, please contact the closest US passport agency or consult the US State Department web site for detailed information on how to obtain or renew your passport at: www.travel.state.gov. 

A visa is not required for Thailand. Visas are necessary for both Vietnam and Cambodia. Please Note: For Vietnam, a visa must be processed within 90 days of your arrival. For Cambodia, a visa must be processed within 60 days of your arrival. All fees will be listed on visa paperwork.

The visa fee, as well as any applicable consular fees and shipping fees, are not included in the tour cost. The visa application will include the amount of the visa fee, which varies by destination. 

Additionally, you may elect to obtain a Vietnam e-visa online at https://evisa.xuatnhapcanh.gov.vn/en and/or a Cambodian e-visa on line at www.evisa.gov.kh 

Non-US citizens should contact the embassies or consulates of Vietnam, Cambodia & Thailand to determine what documentation is required. 

We advise bringing a photocopy of your passport as well as 2 extra passport photos in case your passport is lost during the tour. Be sure to check the expiration of your passport. New passports and visas may take several weeks to obtain. 

IMPORTANT NOTE: Failure to obtain ALL necessary documentation prior to your tour may result in being denied entry into a country, or delays in entry until proper documentation can be obtained. In consideration of the larger group (and to maintain our planned itinerary), travelers who have failed to obtain the necessary documentation in advance may need to remain at the airport, and could thus be responsible for arranging (and paying for) their own transportation to join the group. Tauck will not be responsible for obtaining any missing documentation, nor will Tauck be responsible for any expenses incurred, missed tour components or other losses resulting from the failure to obtain proper travel documents in advance. 

Regardless of which visa service company is used, the application will require a summary of your Tauck itinerary, which we will be happy to provide. Please email journeypreparationteam@tauck.com. 

Please note: Because a visa is an official document, Tauck cannot apply for a visa on your behalf, and we are very limited regarding the assistance we're able to provide. If you require help, we recommend working with a reputable visa service company as they can provide the highest level of assistance.  

To facilitate Travel Requirements, destinations are increasingly utilizing online forms that require digital proof that you've successfully completed your submission (via an email, QR code, etc.) To ensure smooth travels and peace of mind, we strongly recommend all guests carry a personal smart phone and sign up for international data plans before traveling overseas.

Note: For activities marked with an asterisk (*) in day-by-day descriptions, participation is at your own risk; a signed liability waiver will be required.

TRAVELING WITH CHILDREN AS A GUARDIAN: If you are traveling as the guardian of a child/children, we strongly suggest that you carry a letter from both parents of the child authorizing emergency treatment in the event of illness or accident. For travel abroad, many foreign countries have specific entry requirements for children under 21 who are traveling internationally without BOTH parents. (These requirements are in response to the increased incidence of children being abducted and taken abroad.) PLEASE NOTE THAT TAUCK IS NOT RESPONSIBLE for the disruption of travel caused by improper documentation for children traveling without both parents.

AIRFARE: Airfare to and from this destination is not included in the journey cost. If purchasing your air elsewhere, it is very important to provide us with your confirmed arriving and departing flight information no later than 3 weeks before your arrival date. Flight information can be submitted to Tauck (or verified, if you've already provided it) in the My Account section of Tauck.com.

TAUCK AIRPORT TRANSFERS are included at the start and end of the journey between the airport and the Tauck hotel. Airport transfers are available for any pre tour or post tour hotel stays immediately consecutive to the tour, providing flight information is received in the Tauck office no later than three weeks in advance. Details on locating your transfer upon arrival to the tour start city will be included in your final documents.

AIRLINES and CHECKED LUGGAGE: Due to space limitations during your Tauck journey, we ask that you please limit your checked luggage to one average-size suitcase per person. Besides complying with the Tauck restriction noted above, you should also be sure to research and comply with all airline baggage restrictions relating to your flights to and from your Tauck journey. Airlines have become much more strict in enforcing size and weight limits in recent years, and are free to revise luggage policies without notice. Researching and complying with airline luggage restrictions is the responsibility of the guest, and Tauck cannot be held responsible for any costs or disruptions to travel caused by the failure to research and comply with airline policies. PLEASE NOTE that if you are booked on a tour that includes on-tour flights, the checked luggage weight restrictions for these flights may be lower than the weight restrictions for your international flights.

Special Luggage Restrictions for this Tour

Due to strictly enforced weight restrictions on the on-tour flights, luggage weight per person must not exceed 44 lbs (20 kg) and you are permitted only one piece of checked luggage. Luggage exceeding the allowable weight is subject to excess baggage charges, which may result in a considerable additional expense.

The maximum allowable weight for carry-on luggage is 15 lbs (7 kg), and the maximum allowable dimensions are 20" x 15" x 10" (50 cm x 38 cm x 25 cm). These dimensions include all wheels, handles, pockets, etc. If these dimensions are exceeded, the carry-on piece will be checked.

Regulations within most airports require that customers handle their own luggage through customs.

Checked Luggage – General

Besides complying with the Tauck restriction noted above, you should also be sure to research and comply with all airline baggage restrictions relating to your flights to and from your Tauck journey. Airlines have become much more strict in enforcing size and weight limits in recent years, and luggage exceeding airline standards for size or weight may result in expensive overage fees or other consequences.

Airlines are free to revise luggage policies without notice, and certain airlines have different baggage allowances for different classes of service. Researching and complying with airline luggage restrictions is the responsibility of the guest, and Tauck cannot be held responsible for any costs or disruptions to travel caused by the failure to research and comply with airline policies.

Tauck luggage tags will be provided by your Tauck Director on Day 1 of your itinerary. Please do not attach a Tauck luggage tag to any carry-on items, as the Tauck tags designate luggage that is to be handled and transferred by ground operators and hotel staff during your journey.

Carry-on Luggage – General

Although oversize bags and wheeled, carry-on luggage are popular for airline travel, they are often not convenient or appropriate for motor coach travel or for many on-tour flights. Most modern sightseeing motor coaches offer limited space for numerous or larger items. Space under seats or in the overhead rack is typically small, and designed to accommodate items like coats, hats, purses, and small camera bags, etc.

For your day-to-day travel while on tour, we recommend that you limit your hand luggage to a small, soft-sided carry-on piece, and only those items you need handy during the day such as purses, make-up, medications, cameras, film, etc. Items too large to fit under the motor coach seat or in the overhead rack must be stored in the luggage bays beneath the motor coach, and may be inaccessible during daytime travel.

HEALTH CONSIDERATIONS

Please check with your health insurance provider to determine whether you are covered while traveling. If you will not be covered under your current policy, we strongly suggest that you arrange for adequate coverage while on tour. If you have a medical condition which might limit your participation in activities, please consult your physician for pre-departure health advice and notify Tauck as soon as possible, if you have not already done so. We will advise your Tauck Director accordingly.

VACCINATION REQUIREMENTS AND RECOMMENDATIONS

Some of the countries visited on this itinerary may require travelers to provide proof of vaccination against certain diseases in order to enter the country.  These requirements are subject to frequent change as outbreaks occur and subside in different areas, and it is therefore crucial that you obtain the very latest information on entry requirements as you prepare for your journey.

For the most current information, please consult the Centers for Disease Control and Prevention (CDC) by clicking here and the World Health Organization (WHO) by clicking here. You may also wish to visit the web sites for the embassies of the countries you will be visiting.  Besides providing details on vaccination requirements, these sites can also provide information on vaccinations that may be recommended (but aren't required) and other potential health issues for which no vaccines are available.

Any decisions relating to your health, of course, should not be based solely on information provided by a web site.  It is critically important that you consult with your personal physician prior to your journey to obtain any required vaccinations and to review any optional recommendations offered by the CDC or other sources.

Please be sure to discuss your journey with your physician at least four to six weeks in advance of your departure, as certain vaccinations take time to become fully effective.  Also, be certain to ask your physician for proof of any vaccinations you receive, and to pack this proof along with your other travel documents in your carry-on luggage (not in your checked luggage).

Researching and complying with vaccination entry requirements for the countries visited on this itinerary is the responsibility of the traveler and not Tauck. Tauck is therefore not responsible for any expenses incurred or disruptions to travel caused by improper or incomplete vaccinations, or by the failure to provide proof of required vaccinations.

If you do not obtain the necessary vaccinations and proper documentation, you may be denied entry into one or more countries, or temporarily quarantined until the necessary vaccinations are administered, or until proper documentation is provided.

MOBILITY

This Southeast Asia tour is very active and includes 6 on-tour flights. You should be in good health and able to walk reasonable distances over uneven terrain that may, at times, be rocky and muddy, as some of the most memorable sightseeing can only be accomplished on foot. Southeast Asia is home to innumerable historic buildings and sites, some dating from antiquity. Therefore, roads, walkways and architecture will present difficulties for some guests with physical disabilities. For the most part, however, the amount of walking you do is at your discretion. Please Note: There are numerous steps on this itinerary. In addition to walking, various other modes of transportation used to highlight the different aspects of Southeast Asian culture and geography for this tour could include airplane, boat, sampan, cyclo and tuk-tuk (auto rickshaw).

AN IMPORTANT NOTE ON SUPPLEMENTAL OXYGEN AND MOBILITY ISSUES:  This Tauck itinerary cannot accommodate oxygen tanks, wheelchairs or motorized scooters.  Oxygen tanks are strictly prohibited in many foreign countries on regional flights aboard small aircraft, such as those intra-tour flights featured on this Tauck journey.  Likewise, the very limited cargo capacity on such flights prohibits the transport of wheelchairs or motorized scooters.

Guests should also bear in mind that the infrastructure in many foreign countries, particularly in developing countries, often presents severe and even insurmountable challenges for those with walking difficulties or other mobility issues.  The responsibility of the Tauck Director is to ensure that the larger group enjoys a relaxing and informative journey, and he or she cannot be relied upon to provide ongoing individual assistance to any one guest.  Guests requiring such individualized assistance must be accompanied by an able-bodied companion who can provide it.

SPECIAL DIETARY REQUESTS

The restaurants, hotels, caterers and numerous other partners we work with all do their best to accommodate special dietary requests from Tauck guests. However, given the diverse nature of those food providers (from small wineries to grand hotels to world-famous restaurants in more than 70 countries worldwide), some of our partners are better able than others to accommodate such requests. We therefore cannot guarantee that all dietary requests can be accommodated at every meal. Also, please note that where dietary requests can be accommodated, choices will frequently be limited.

Some of the countries visited on this itinerary may require travelers to provide proof of vaccination against certain diseases in order to enter the country.  These requirements are subject to frequent change as outbreaks occur and subside in different areas, and it is therefore crucial that you obtain the very latest information on entry requirements as you prepare for your journey.

For the most current information, please consult the Centers for Disease Control and Prevention (CDC) by clicking here and the World Health Organization (WHO) by clicking here. You may also wish to visit the web sites for the embassies of the countries you will be visiting.  Besides providing details on vaccination requirements, these sites can also provide information on vaccinations that may be recommended (but aren't required) and other potential health issues for which no vaccines are available.

Any decisions relating to your health, of course, should not be based solely on information provided by a web site.  It is critically important that you consult with your personal physician prior to your journey to obtain any required vaccinations and to review any optional recommendations offered by the CDC or other sources.

Please be sure to discuss your journey with your physician at least four to six weeks in advance of your departure, as certain vaccinations take time to become fully effective.  Also, be certain to ask your physician for proof of any vaccinations you receive, and to pack this proof along with your other travel documents in your carry-on luggage (not in your checked luggage).

Researching and complying with vaccination entry requirements for the countries visited on this itinerary is the responsibility of the traveler and not Tauck. Tauck is therefore not responsible for any expenses incurred or disruptions to travel caused by improper or incomplete vaccinations, or by the failure to provide proof of required vaccinations.

If you do not obtain the necessary vaccinations and proper documentation, you may be denied entry into one or more countries, or temporarily quarantined until the necessary vaccinations are administered, or until proper documentation is provided. 

We have compiled a reading list of recommended books to give you more information about the destinations you will be traveling to on your upcoming journey!

You can view the reading list here.

The weather in Southeast Asia is generally hot and humid year round with little fluctuation. Average high temperatures in Southeast Asia generally range from 65° to 90°F (18 to 32°C) in Hanoi to 85 to 95°F (29 to 35°C) in Bangkok and Ho Chi Minh City, with high humidity throughout the year. Rainfall amounts are much heavier from May through October than they are from November though April.

To read about current weather conditions, we suggest you log on to the Internet website, noaa.gov, by clicking here.

The climate in Southeast Asia is hot and humid year round. We suggest that you pack lightweight, casual clothing. While it is quite rainy and hot for most of the year, our departure dates are always scheduled when weather will be optimal.

Dress for comfort and convenience with a wardrobe that is flexible. Casual, cotton clothing is recommended. Sturdy yet comfortable walking shoes that have already been broken-in are essential. For dining in the evening, and for the welcome reception and the farewell dinner, you may wish to dress up a bit, but certainly be comfortable. Jackets for men are not required.

Valet laundry service is available throughout the entire tour (at an additional expense). Hairdryers and irons and ironing boards are either located in your hotel room or are immediately available upon request.

We recommend that you pack an adequate supply of your prescription medication in its original container to last through your entire journey, together with a copy of your doctor's prescription or a letter from your health-care provider on office stationery explaining that the medication has been prescribed for you, a list of the generic names of your medication, your travel documents and a change of clothing in your carry-on bag to avoid any inconvenience in the event that your flight or luggage is delayed.

Toiletries, sundries, and over-the-counter and prescription medications may either be difficult to find or not available in Southeast Asia.

Following is a list of recommended items to pack for your journey across Southeast Asia:

• Casual, cotton clothing
• An optional sports jacket for men
• Casual yet elegant evening wear for ladies
• Swimwear
• Sunglasses
• Sunscreen
• Light sweater
• Light waterproof jacket
• Sturdy yet comfortable, walking shoes that have already been broken-in
• Collapsible umbrella
• Toiletries, sundries
• Pre-moistened towelettes
• Handkerchiefs
• Antibacterial lotion
• Medication for allergies/aspirin/upset stomach/diarrhea
• Insect repellent
• Travel alarm/cell phone with alarm function (many hotels do not have clocks in the rooms)
• Camera, film, memory cards, chargers, batteries and other photography accessories
• Copies of your travel documents that should be secured in the safe in your hotel room while traveling

Please refer to the Necessary Gear website at www.necessarygear.com as one option available to you for renting and purchasing apparel, PPEs, and other items appropriate for your journey.